We’ll gladly accept new or unused items purchased on vknails.com. Please read carefully our return policy below.
- Items must be placed within 14 days of shipment.
- All items must be in the original packaging and in good condition.
- You are responsible for the return shipping cost, unless the returned item(s) are defective, damaged during shipment, or incorrect.
- You are subject to payment of 10% restocking fee on all return(s), unless the returned item(s) are defective, damaged during shipment, or incorrect. (Refer to our Restocking Fee Policy for more information about the restocking fee)
- You should expect to receive your refund within four weeks of shipping your return. However, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank or credit card company to process our refund request (5 to 10 business days).