Free shipping on orders of $150 or more.
ORDER PROCESSING & SHIPPING
Please allow 1-2 business days of processing time and an additional 3-5 business days of transit time before your order arrives. During our busy seasons (i.e. holidays), please allow up to 3 business days of processing time. We make every effort to ship all orders as fast as possible but cannot guarantee orders will go out the same day.
UNITED STATES ONLY
- Supply orders $150 or more will be shipped free of charge within the continental 48 states.
- For shipping to Alaska & Hawaii, please contact us for the shipping quote. Shipping quotes are based on the size and weight of your shipment.
- Residential deliveries made by FedEx, UPS, and USPS do not require a signature for delivery. You assume responsibility for all shipments to your residence if you are not available to receive in person. Signature required service is available at an additional charge.
We do not ship to hotels if the credit card or email address is registered at a location outside of the United States.
We do not ship outside of the Continental U.S.
Our shipping department makes every effort to ensure that your products arrive in good condition. Unfortunately, damage can occur during transit from our facility to your location.
Should your products be damaged during transit then you have 2 options:
1 – Accept delivery of the products, or
2 – Refuse the damaged products.
If you choose to accept delivery of the damaged product(s) in exchange for a settlement, please do the following:
1 – Note any visible damage on the delivery receipt. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
2 – Take delivery of the products and sign the delivery receipt marking the box, “damaged.” Add notes to the exception field about what products were damaged and what type of damage they sustained.
3 – Take pictures of the box and damaged the item. It is best to take several pictures from different angles and distances.
4 – Call us at 833-300-8899 to provide your information.
After that, we will send you additional instructions by email. We will work on your behalf with our shipping company to determine the monetary value of the damage. We will settle your claim within 30 business days and issue you a credit for the damages via check or credit card refund.
REFUSING DAMAGED PRODUCTS
If you choose to refuse the damaged products, please do the following:
1 – Note the damage on the delivery receipt in the presence of the driver. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
2 – TAKE DELIVERY of the UNDAMAGED products and sign the delivery receipt as damaged.
3 – REFUSE delivery of the product you believe will not function due to the damage that was incurred.
4 – Take pictures of the box and damaged the item. It is best to take several pictures from different angles and distances.
5 – Contact us at 833-300-8899 for final resolution.
We will contact the shipping company to verify that the damaged product is being returned to us. Once we have received the returned item, we will send a replacement product to you.
Our Return Policy
We’ll gladly accept new or unused items purchased on vknails.com. Please read carefully our return policy below.
- Items must be placed within 14 days of shipment.
- All items must be in the original packaging and in good condition.
- You are responsible for the return shipping cost, unless the returned item(s) are defective, damaged during shipment, or incorrect.
- You are subject to payment of 10% restocking fee on all return(s), unless the returned item(s) are defective, damaged during shipment, or incorrect. (Refer to our Restocking Fee Policy for more information about the restocking fee)
- You should expect to receive your refund within four weeks of shipping your return. However, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank or credit card company to process our refund request (5 to 10 business days).